Digital Onboarding: secure and fast customer onboarding
Updated: Aug 7, 2019
More and more companies are immersed in the process of digital transformation, adapting to new business models and reinventing the way they relate to their customers. Sectors such as banking, fintech and insurtech, among others, have seen how regulation has changed drastically in recent years and others such as shared mobility, have had to adapt to a legal scenario where the business model was not included until now. Now, all these companies can identify their customers remotely and requires security guarantees both for users, when registering online, and for entities, in order to prevent fraud and counterfeiting.
Opening a bank account, checking the balance or doing any type of management from our homes is now possible thanks to advances in technology. Digital onboarding has allowed companies to streamline all their online processes, since it is not necessary to make customers pass through the physical offices. Products and services can now be hired remotely, simply by showing an identity document in front of the camera of a computer or mobile device.
The keys: security and easy-to-use
More and more user verification processes are carried out entirely online. Digital businesses must offer ease of use to their customers, speed in making the arrangements but above all must prioritize security. All companies must take into account regulatory aspects and incorporate systems that comply strictly with the most demanding regulations regarding online identity verification, such as the eIDAS or the fourth European Directive against money laundering, to comply with the requirements of Know Your Customer (KYC) and Anti-Money Laundering (AML).
Digital onboarding has settled in our day-to-day life as a revolution in customer service: the new capture processes have great potential for business development through cross-selling and up-selling techniques, and -above all- for increasing public loyalty through the implementation of an attractive and comfortable customer journey design.
But it is not only the financial sector that needs to verify documentation quickly and securely. There are more and more businesses to which these digital onboarding solutions can be interesting, such as gambling companies -to check that user is older enough to access these services-, sharing economies, -where there is a digital transaction between at least two people-, dating, telcos, insurance, e-commerce and tourism.
Biometrics and identity verification
The progress in technology we have been experiencing in recent years, such as Artificial Intelligence, allows new biometric recognition systems to reach the consumer market and be joined into devices of our daily lives, offering levels of security that were unthinkable before. And that is where facial recognition has positioned as one of the most reliable techniques to incorporate into user registration processes, both to register new customers and to provide secure access to personal data in digital onboarding processes.
Our biometric identity verification solution allows the registration 100% online for new customers, complying with KYC/AML legislation, increasing the conversion rate and minimizing fraud. ALiCE Onboarding integrates solutions for facial recognition in onboarding processes, liveness detection to avoid anti-spoofing attacks, documents’ automatic reading and document security tools.